Frequently Asked Questions

Just Talk! Live Chat is an award-winning communication accessibility mobile app designed specifically for the d/Deaf and Hard of Hearing community, by the d/Deaf and Hard of Hearing community. It features a digital “chat board” that facilitates real-time face-to-face interactions using speech-to-text (STT), text-to-text (TTT), text-to-speech (TTS), Amazon Translate, 13 different transcription languages to choose from, and several animated American Sign Language emojis; all of which transform the conversation onto a smartphone or smart tablet, or as a web browser plug-in. Just Talk! Live Chat provides a communication accommodation for a broad spectrum of hearing loss; from “Big D – Deaf” persons (not audible) to “Little d – deaf” persons (audible) to “Hard of Hearing” persons.

Most U.S. businesses struggle to provide adequate communication accommodations for their d/Deaf and Hard of Hearing employees and customers as required by the ADA Title I (employees) and Title III (customers). Think of Just Talk! Live Chat as a mobile app communication accommodation to help businesses better comply with these federal law requirements. Businesses risk higher customer churn, reduced revenue, potential for litigation, lower ESG scores, and poor brand image by not accommodating individuals with disabilities. After downloading and subscribing, Just Talk! Live Chat fills the communication gap by being immediately available to employees and customers using any smartphone or smart tablet device, or as a web browser plug-in.

d/Deaf and Hard of Hearing people do the same things as Hearing people; they open bank accounts, visit a doctor, pick up a prescription, shop, eat at restaurants, and travel, for example. These businesses typically may not offer viable communication accommodations for their d/Deaf and Hard of Hearing customers, which can create a very frustrating situation for both parties. Just Talk! Live Chat bridges the communication gap between the business associate and the d/Deaf and Hard of Hearing person by providing an instant communication solution right on your smartphone or smart tablet, or as a web browser plug-in. Knowing this, Just Talk! Live Chat is perfect for a live two-way conversation at a customer service counter, for example.

You know it! Starting in 2021, Hi There Solutions won an “Innovator Award” from Hearing Health and Technology Matters for Hi There!!! – a video chat solution – and Just Talk! Live Chat for the “Mobile Apps – Captioning” category. Then, in 2022, Hi There Solutions was awarded from Amazon Web Service (AWS) the “AWS Partner of the Year Award – North America – Social Impact” for our innovative communication accessibility mobile apps specifically designed for the d/Deaf and Hard of Hearing community. And again in 2024, Hi There Solutions was recognized as a “Top 10 Inclusive Economy Trend” from StartUs Insights. Don’t take our word for it! Feel free to read a review of Hi There Solutions from Dr. Laurel Palmer, AuD, in ENT and Audiology News here.

Yes! The speech-to-text engine within Just Talk! Live Chat instantly converts spoken words into visible text onto your smartphone or smart tablet screen, allowing you to read what is being said or texted in real time.

Absolutely! You can type your response using the keyboard, so it appears immediately on the chat board screen. Typing a message is called text-to-text (TTT). And then, Just Talk! Live Chat will use text-to-speech (TTS) to “voice” your message to the hearing person with whom you are having a conversation.

These are unique, animated emoji stickers that represent common phrases in American Sign Language, adding a layer of cultural expression to your digital conversations. Just Talk! Live Chat features Hello, Yes, No, Please, Thank You, and I Love You as animated ASL emojis. These emojis also have the capability for “emoji-to-audio” so they can be “voiced” out loud through the device’s speaker.

Yes, of course! In the future, we plan to add more animated American Sign Language emojis to the Just Talk! Live Chat mobile app! If you have suggestions, feel free to email us for consideration at [email protected]!

Yes! Just Talk! Live Chat is designed to filter and capture speech even in loud settings, although staying close to the speaker improves accuracy.

You can be on either Wi-Fi or cellular to use Just Talk! Live Chat. We like to say, “Anytime. Anywhere. Any smartphone or smart tablet device.”

Just Talk! Live Chat has 13 different languages to select from in the Account Setting function for transcriptions: English, British English, Australian English, Spanish, Brazilian Portuguese, Italian, German, French, French Canadian, Japanese, Korean, Romanian, and Finnish.

Yes! In the future, we plan to add more languages to the Just Talk! Live Chat mobile app! If you have languages to suggest, feel free to email us at [email protected].

Yes. Just Talk! Live Chat utilizes Amazon Translate all without human interpreters.

Absolutely! Just Talk! Live Chat places each of the spoken words or text messages into two different colored bubbles: dark blue and gray.

Of course! If a d/Deaf or Hard of Hearing person has paired, via Bluetooth technology, their assistive hearing devices with their personal smartphone or smart tablet, then the audio of either the spoken words or text messages within a Just Talk! Live Chat conversation can be heard in that person’s hearing devices.

Of course there are! Dr. Laurel Palmer, AuD, from ENT and Audiology News, published a Tech Review of Hi There Solutions’ mobile apps, Hi There!!! and Just Talk! Live Chat. Dr. Palmer summarized her technical review as follows: “This is definitely an exciting step for communication in general, but an especially important step forward for the Deaf and Hard of Hearing community.” Feel free to read a review of Hi There Solutions from Dr. Laurel Palmer, AuD, in ENT and Audiology News here.

Although Hi There Solutions offers Just Talk! Live Chat as a free download, individual users will need to create an account (simply provide an email address and passcode) on the Just Talk! Live Chat website (www.justtalklivechat.com) to subscribe for a low-cost monthly price. After creating an account and entering a payment method, individuals will then be directed back to either the Apple App Store and Google Play Store to download the app onto their device. Individuals who are an affiliated marketing partner or an Enterprise partner of Hi There Solutions will be prompted to enter a special token code to receive an immediate discount off the already low-cost monthly subscription price. You may cancel your subscription anytime.

You can use the Just Talk! Live Chat mobile app immediately after creating an account, subscribing to our low-cost monthly subscription, and downloading the app onto your device.

No! Just Talk! Live Chat allows for unlimited usage with the paid monthly subscription.

Absolutely not! We don’t believe you should have to pay more for a high degree of accuracy of the transcriptions when using Just Talk! Live Chat!

No! Only the person who initiated the conversation needs the Just Talk! Live Chat mobile app on their device (smartphone or smart tablet). You simply show your screen to the other person after you’re finished talking or texting!

Most transcription and translation features require an active internet connection (Wi-Fi or cellular data) to process voice data accurately through APIs provided by Amazon Web Service (AWS). Just Talk! Live Chat can be used anytime, anywhere, and on any smartphone or smart tablet device.

Hi There Solutions emphasizes privacy for all their mobile app solutions; we do not store chat transcripts after the Just Talk! Live Chat session ends to ensure the privacy of your conversations. Just Talk! Live Chat is also encrypted end-to-end providing a high degree of security. Hi There Solutions employs Amazon Web Service (AWS) for cloud and data server functions. AWS has been consistently recognized as one of the most secure cloud-based server providers.

Just Talk! Live Chat is available for both iOS (iPhone/iPad) and Android (smartphones and smart tablets).